If your child or family has a booking with ABLE Clinic, we kindly request that you read the following communication thoroughly.

The well-being of our ABLE Clinic clients and staff is of utmost importance. At this time of uncertainty around community well-being, we would like to share with you our approach to decreasing the risk and reducing the spread of COVID-19.

We would like to reassure you that ABLE Clinic remains OPEN, with stringent measures in place to protect our community and minimise risk. Our focus it to continue supporting children and their families.


We would like to thank you for helping to keep our community and workplace safe, and for supporting one another as we navigate this unusual situation together.



What does ABLE Clinic request of you?

As vulnerable people do attend our practice, such as those with auto-immune disorders, asthma, babies etc, we respectfully request that you:

  • Please arrive on time for your appointment to avoid congestion in our waiting room. We have tables and chairs outside for your convenience. In the case of bad weather, we will endeavour to provide an alternate indoor space for you to wait in.

  • Reschedule your appointment if you or your child are displaying any cold or flu-like symptoms; particularly cough, fever or sore throat.

  • Cover any coughs and sneezes, dispose of tissues, and use the alcohol-based hand sanitiser that is available as you enter the clinic, at reception and in all clinic rooms.

  • Limit the number of attendees to only those who are required for the appointment.

  • Stay at least 1.5 metres away from other people.

  • Wash your hands with soap and water for 20 seconds after using the restroom.

  • Hand sanitise frequently; particularly after touching your face.

In line with Government advice, we request staff and all visitors who have been interstate or overseas during the past 14 days, or who have been in contact with a person with confirmed or suspected COVID-19, to self-isolate and remain in quarantine for 14 days or until they obtain medical clearance.

We respectfully request that you DO NOT come to your appointment if you are displaying any symptoms of COVID-19, including any cold symptoms:

  • Cough

  • Runny nose

  • Sore throat

  • Fever

  • Difficulty breathing

QR Scanner

Upon entry to our clinic, please use your mobile phone to scan the QR code that is located in our reception area. This is a requirement directed from the SA Government, effective 1st December 2020.

Please also remember to wear a mask when you and/or your child attend for an appointment.


In certain cases, video or telephone consultations may be possible.


Medicare have released a series of consultation item numbers that are available to access paediatric medical appointments and mental health appointments.


Please note that if accessing Medicare Telehealth, a GP referral / Mental Health Care Plan is required, and the child needs to be present. Autism Management Plan’s can only be written by paediatricians (not GP’s).

NDIS participants may access Telehealth appointments with any of their allied health practitioners, if appropriate.

Please note that there may be various factors for you and your practitioner to consider before determining whether a Telehealth consultation is appropriate, for example:

  • Your child’s ability to engage in a video or telephone appointment.

  • Whether the service can adapt to being delivered remotely.


As a practice we use several platforms to conduct Telehealth consultations. The platform chosen will be confirmed a week prior in a confirmation SMS. If you are booked for a Telehealth consultation, please note that you will require a laptop or computer with a web cam, microphone and an internet connection.

A smart phone or Ipad may work; however, a laptop or computer is recommended.

Just prior to your consultation, you will receive an email link with an invitation to join the consultation. This link will take you directly to the consult where you can click ‘Join’.


  • If you don’t receive this link, please check your ‘Junk’ folder.

  • On a Mac computer, Safari is not compatible. You will need to use Google Chrome or Firefox instead.

  • If you only have access to a mobile device, you may be prompted to download the chosen application from the App Store or Google Play. Please do this before the appointment.

  • You may be prompted to ‘enable’ the camera or microphone in your device settings.

In the event of any technical difficulties arising, your therapist/doctor will call you on your phone, so please keep this handy!

Please note that when conducting telehealth appointments your practitioner may need to obtain or confirm from the patient’s parent/caregiver/guardian the following information at the commencement of each therapy session:

  • Your location.

  • The best contact number for you, in the event the online connection is interrupted at either side.

  • Contact details (name and phone number) of an emergency contact.

  • That you have read, fully understood and accept the confidentiality matters described below.


The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology involved. ABLE Clinic is not in the position to guarantee the integrity of the security of the communication platform employed.

What steps is ABLE Clinic taking to minimise risk?

We have special measures in place to protect our community and to minimise risk, including:

  • Chairs have been separated in the reception waiting room for appropriate ‘social distancing.

  • Sheets are not currently being used on examination beds; instead we are disinfecting the vinyl surfaces after each use.

  • All surfaces and door handles are being disinfected frequently using the best anti-bacterial wipes available.

  • EFT machine is disinfected using anti-bacterial wipes after each use. Please note ABLE Clinic is strictly a non-cash practice.

  • Therapy and medical equipment is being sanitised after each use.

  • Toys, books and magazine’s have been removed from the waiting rooms and clinic rooms.

  • Signage is on the front door advising people NOT TO ENTER the building if they have any cold/flu like symptoms.

  • Signage has been placed throughout the offices to remind everyone about the importance of hand sanitising, hand washing and cough etiquette.

  • Staff and practitioners have been advised to stay at home if they are unwell in any way.

  • Please take comfort in knowing that all ABLE Clinic staff have taken time out to complete an online training module developed by the Australian Government Department of Health. The Module covers the fundamentals of infection prevention and control of COVID-19.


At this time of uncertainty, it is more important than ever that everyone has clear and simple information about what is happening, and what it means for you.

The NDIA announced that participants’ plans will no longer end. On the day your child’s plan is due to expire, the NDIA will automatically extend it for 365 days. You will not need to do anything; it will happen automatically and there will be no gap between plans. Your child’s extended plan will have the same budget and supports as the current plan.

The NDIA have put measures in place to help practitioners and businesses with the financial impact of COVID-19. 

There has been a change to the Cancellation Policy set by the NDIA. Clients will need to give at least 24 hours notice if they intend to cancel their appointments. Where notice is not received, a cancellation fee will be charged. Please see our cancellation policy for more information.

We thank you for your cooperation.